technology
The Real Deal on Proactive AI Agents: Why They’re Not a Replacement but a Game‑Changing Support Sidekick
Proactive AI agents are not a silver-bullet replacement for human staff; they function as a supportive sidekick that lifts customer service from reactive firefighting to anticipatory problem solving. Myth #1: AI Agents Are Autonomous Avengers - Reality of Human-in-the-Loop Design Think of it like a self-driving car that still needs